SUPPORT
Support
Thank you for playing Jump the Orbit.
How to play
Basic controls
Your satellite circles a planet. Tap to launch it in a straight line in its current direction. Time the launch to reach the next planet’s orbit. Speed changes, reverse rotations, vertically moving planets, and debris appear as you progress.
What are PERFECT and GREAT?
These ratings reflect your arrival position and timing. PERFECT marks especially precise timing; GREAT marks a successful connection that continues the run.
How do I revive once by watching an ad?
If the option appears after game over, you may complete an optional rewarded ad to revive once during that run. Revival may be unavailable when no ad can be loaded or the connection is unavailable.
How do Save and Quit and Resume work?
Choose Save and Quit from the in-game menu to store the current run on your device. When a resume option appears on the next launch, select it to continue. Saved data may be lost if the App is deleted or under other circumstances.
Ads and purchases
How do I remove ads?
Select Remove Ads in the App and continue to Apple’s purchase screen. This is a one-time, non-consumable in-app purchase. Review the item and price on Apple’s screen before confirming.
How do I restore my purchase?
Sign in with the Apple Account used for the purchase, then select Restore Purchases in the App. If it still does not appear, check your Apple purchase history.
Why won’t an ad load?
Check your internet connection and try again later. Ad inventory, region, consent settings, network conditions, or Google service status may temporarily prevent an ad from loading. If an optional rewarded ad is unavailable, revival may not be available.
Audio
I cannot hear music or sound effects.
Check the in-app sound settings, iPhone volume, Silent mode, Focus settings, and Bluetooth or AirPlay output. Restart the App and then the iPhone if needed.
Audio cuts out or conflicts with another app.
Stop other apps playing audio, reconnect Bluetooth devices, and confirm that iOS and Jump the Orbit are up to date.
Contact
If the issue continues, include:
- Device name
- iOS version
- The action that caused the issue and what appeared
- App version, if available
Do not send passwords, payment information, or unnecessary personal information.
Email supportDeveloper: Keito Murakami
kamkammath2026@gmail.com